At [Store Name], we strive to ensure customer satisfaction with every purchase. However, we understand that sometimes you may need to cancel or return an order. Below is our policy regarding cancellations, returns, and refunds.

1. Order Cancellation

1.1 Cancellation Before Shipment
If you wish to cancel your order before it has been shipped, you can do so by contacting us at 9986063399 or support@homestudio.in within 12 hours of placing the order.

• Orders cancelled within this time frame will be eligible for a full refund.
• Once an order has been shipped, it cannot be cancelled. However, you may be eligible to return the product (see the Returns section).

1.2 Automatic Cancellations
In rare cases, we may need to cancel your order due to:

• Product being out of stock
• Payment issues
• Incorrect shipping information
• Suspicious or fraudulent activity
  If we cancel your order, you will be notified via email, and a full refund will be processed.

2. Returns

2.1 Eligibility for Returns
You can return items within 7 days of receiving your order for a refund or exchange, provided they meet the following conditions:

• The item is in its original packaging, unused, and in the same condition as when you received it.
• The item is not on the list of non-returnable products (e.g., personalized, perishable, or final sale items).
• A receipt or proof of purchase is required to complete your return.

2.2 Non-returnable Items
The following items are not eligible for return or refund:

• Personalized or custom-made products
• Perishable goods (e.g., food, flowers)
• Electronics 
• Gift cards
• Final sale or clearance items
• Downloadable software or digital products (if applicable)

2.3 Return Process
To initiate a return, please contact us at [Email Address] or [Phone Number]. Once your return is approved, we will provide instructions on where to send your item.

• You are responsible for covering the shipping costs of returning your item unless the return is due to our error (e.g., wrong item sent, damaged product).

2.4 Return Shipping
We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged returns.

3. Refunds

3.1 Refund Process
Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7 business days.
• If rejected, we will return the item to you, and no refund will be issued.

3.2 Partial Refunds
In certain situations, only partial refunds may be granted, such as:

• Items not in their original condition
• Items missing parts or damaged for reasons not due to our error
• Items returned after the 7-day return period.

3.3 Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:

• Check your bank or credit card statement, as it may take some time for the refund to be officially posted.
• Contact your bank or credit card company, as processing times can vary.
• If you have done this and still have not received your refund, please contact us at [Email Address].

4. Exchanges

4.1 Exchanging Products
We will replace items if they are defective, damaged, or if you received the wrong product. If you need to exchange it for the same item, contact us at support@homestudio.in to arrange the exchange.

• Exchanges are subject to product availability.

5. Shipping Costs

5.1 Refund of Shipping Costs
Original shipping charges are non-refundable, except in cases where the return is due to our error (e.g., wrong or damaged item). In these cases, we will cover the return shipping costs.

5.2 Return Shipping Costs
The customer is responsible for covering the cost of return shipping unless the return is due to a mistake on our part.

Contact Information
If you have any questions about our Cancellation and Refund Policy, please contact us:

• HomeStudio.in

• Whitefield, Bangalore, Karnataka, India 560066

• Support@homestudio.in